> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useplinth.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Lenient

> For B2B customers where losing one account hurts more than waiting on payment.

Use Lenient when your customers are high-value businesses, when churn is expensive, and when you'd rather give extra time and flexibility than cut access at the first sign of payment trouble.

## Who should use this

* B2B SaaS with enterprise or mid-market customers
* Products where a churned customer is hard to win back
* Services where your customers have their own payment approval cycles (e.g., finance teams that batch payments weekly)
* Early-stage products where keeping customers happy matters more than strict collection

## Settings

| Policy knob                   | Value                    | Why                                                                        |
| ----------------------------- | ------------------------ | -------------------------------------------------------------------------- |
| Upgrade strategy              | At period end            | No immediate charges — simplifies the customer experience                  |
| Downgrade strategy            | At period end            | Same — everything changes at renewal                                       |
| Grace period                  | 14 days                  | Two weeks gives enterprise finance teams time to act                       |
| Dunning retries               | 4 (days +1, +3, +7, +14) | Standard schedule                                                          |
| Plan changes while `past_due` | Allow everything         | Don't block customers from adjusting their plan even if payment is pending |
| Billing mode                  | Advance                  | Invoice at start of period                                                 |
| Max debt                      | None                     | No cap                                                                     |

## Apply

<CodeGroup>
  ```bash cURL theme={null}
  curl -X POST https://api.useplinth.com/v1/tenant/apply-preset \
    -H "Authorization: Bearer sk_test_DOCS_SHARED_KEY" \
    -H "Content-Type: application/json" \
    -d '{"preset": "lenient"}'
  ```

  ```typescript Node.js theme={null}
  await client.tenant.applyPreset('lenient');
  ```
</CodeGroup>

<Note>
  With all plan changes deferred to period end, customers won't be charged anything extra mid-cycle for upgrades. This reduces friction but means upgrades take effect at the next renewal — make sure your UI makes this clear.
</Note>